Refund and Returns Policy

Terms and Conditions – Sylaron Mall

Last Updated: August 2025

Welcome to Sylaron Mall! By accessing or using our website at https://sylaronmall.com, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase.

1. General

Sylaron Mall is operated by Sylaron Imports. We offer a wide range of ready stock products for sale and delivery within Ghana. These Terms govern your use of our website and the purchase of products from us.

2. Account & Eligibility

You may browse the website without creating an account. However, to place orders or access certain features, you may be required to register. You agree to provide accurate information and keep your login credentials secure.

3. Orders & Payments

• All prices listed are in Ghana Cedis (GHS) and include applicable VAT unless otherwise stated.
• Orders must be paid in full at the time of purchase via Paystack, Mobile Money, or other supported payment methods.
• We reserve the right to cancel or reject orders for any reason, including suspected fraud or stock unavailability.

4. Shipping & Delivery

• We offer delivery across Ghana via trusted courier partners like Speedaf, Yango, and others.
• Delivery timelines typically range from 1 to 3 business days depending on location.
• Once dispatched, customers will receive tracking information via SMS or email.

5. Returns & Refunds

• Returns are only accepted for defective or incorrect items.
• Requests must be made within 48 hours of delivery.
• Refunds will be processed via the original payment method or store credit.
• Shipping fees are non-refundable.

6. Product Availability & Pricing

We strive to ensure product information, images, and pricing are accurate. However, errors may occur. If we discover an error in pricing or availability after your order, we will notify you and offer the option to cancel or proceed with the correct information.

7. Intellectual Property

All content, including logos, images, product descriptions, and website design, is the property of Sylaron Mall and may not be reproduced without our written consent.

8. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our website, products, or delivery services.

9. Privacy Policy

Your data is handled in accordance with our Privacy Policy. By using our website, you consent to our collection and use of personal information.

10. Customer Support

• Call us: 0308040155 (Mon–Fri, 9am–5pm)
• WhatsApp: 0543783450 (24/7)
• Email: support@sylaronmall.com

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance.

By shopping on Sylaron Mall, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.